Troubleshooting Guide

Introduction

This document provides troubleshooting tips for common issues encountered in the Oqtane Framework.

What is the Oqtane Troubleshooting Guide?

The Oqtane Troubleshooting Guide aims to assist users in resolving common problems related to login issues, user registration, system upgrades, and more. It serves as a comprehensive resource for both administrators and users facing challenges within the Oqtane Framework.

Next Steps

Read about the following troubleshooting sections to resolve specific issues:

System Management Troubleshooting

• Troubleshooting File Manager
  Solutions for addressing issues with uploading, file access, and permissions in the File Manager.

• Troubleshooting Login Issues
  Find solutions for common login problems, including expired certificates and session management.

• Troubleshooting User Registration Email Verification
  Guidance on resolving issues with user registration, email verification, and account activation.

Installation, Upgrades, and Migration Troubleshooting

• Installation Troubleshooting
  Instructions for resolving installation problems and verifying system requirements.

• Migration Troubleshooting
  Steps for troubleshooting environment migrations, such as moving from development to production or server-to-server.

Module Troubleshooting

• Modules Troubleshooting
  Help for resolving issues with module installation, compatibility, and functionality.

• Troubleshooting Developing Modules
  Guidance for developers working with modules, addressing common issues during the development process such as dependencies, installation, and functionality problems.

Themes Troubleshooting

• Themes Troubleshooting
  Tips for addressing layout, styling, and rendering issues in Oqtane themes.

• Troubleshooting Developing Themes
  Solutions for developers facing layout, styling, or rendering issues while working with Oqtane themes, including common CSS and JavaScript problems.

Marketplace Troubleshooting

• Marketplace Troubleshooting
  Solutions for challenges faced within the Oqtane Marketplace, such as module installation and compatibility.

Tasks to Complete

The following topics should be covered to enhance the troubleshooting guide:

1. Common login issues and their resolutions.
2. Registration verification steps and user management.
3. Best practices for maintaining SSL certificates.
4. Guidance on handling SMTP issues.
5. Common problems during upgrades and their resolutions.
6. Migration Troubleshooting: Steps for migrating environments, such as from development to production or server-to-server.
7. Data loss or corruption issues during migrations.
8. Troubleshooting installation failures and checking system requirements.
9. Resolving configuration issues post-installation.
10. Identifying and addressing performance bottlenecks.
11. Managing dependencies and troubleshooting related issues.
12. Troubleshooting user permissions and role management.
13. Common database-related problems and recovery steps.
14. Enabling and configuring logging for troubleshooting.

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